Something not working? Write to us.

Recovering something Purgy removed

Everything Purgy removes goes to the macOS Trash. Open the Trash in Finder, right-click the item and choose Put Back — macOS returns it to exactly where it came from. This works until you empty the Trash, which Purgy never does without asking.

Licenses and activation

One $20 license covers 3 Macs. There is no account to create — the key you receive by email is the whole thing. If you have replaced a Mac and run out of activations, email us and we will reset them.

Lost your key? Email from the address you bought with and we will resend it.

Refunds

If Purgy does not do what you expected, email within 30 days of purchase and we will refund you. You do not need to explain yourself. The 2-day free trial exists so it rarely comes to this — try it before you buy.

Full Disk Access

macOS hides parts of your disk from every app until you grant Full Disk Access in System Settings → Privacy & Security → Full Disk Access. Without it, Purgy still scans, but some folders will read as smaller than they are. You can revoke the permission at any time in the same place.

If you granted access and Purgy still cannot see everything, quit and reopen the app — macOS only applies the change to newly launched processes.

System requirements

macOS 12 Monterey or later, with no upper limit. Purgy is a universal binary built against the macOS 26.2 SDK and runs natively on Intel (x86_64) and Apple Silicon (arm64).

Reporting a bug

What helps most, in one email:

• Your macOS version and Mac model.
• Which screen you were on and what you clicked.
• What you expected, and what happened instead.
• A screenshot, if the problem is visible.

If a file was removed that should not have been, say so first — that is the highest priority thing we fix, and we will want to know the exact path.